Information
Technology and Tourism examines the interdependence between current trends
in tourism and recent developments
in
information and communication technology from a managerial perspective. Over
the passed decades, the travel and tourism sector
has
emerged into one of the most important sectors for developing as well as
developed countries. Information systems in tourism,
such as
computer reservation systems, yield management systems, and tourism marketing
systems, have been among the pioneers
of
leading edge technology applications and have driven the development dynamics
of tourism services. Tourism is regarded as one of
the
most successful applications of electronic commerce. Based on an overview of
the tourism industry, recent developments in information
and
communication technology and strategic management, this volume focuses on
changes along the entire tourism value chain including
the
customer and addresses central topics such as i)
dimensions
of electronic commerce applications, and iii)
Several case
studies illustrate the strategies of different players in the industry,
highlight structural changes and indicate future trends.
Extensive
references provide a comprehensive coverage of the literature in tourism
information systems.
published at Spinger Verlag, 1999. To be
ordered at the Springer
Web Site.
last change 04/11/2000